Shipping and Return Policy

We recommend that you read this article to select the method that best suits your needs.

Shipping methonds

CORREOS.ES

Correos.es is the Spanish postal service.

When shipments are made outside of Spain, it is the responsibility of the postal service of the recipient’s country to transmit the tracking information to the website of www.correos.es anyway, on some occasions, this information is not provided.

Transit times are approximate and in some cases extend due to problems related to Covid, customs blockages, or other inconveniences.

Delivery times

Delivery times refer to working days. Your order may be delayed due to national holidays or possible customs blockages. Shipments are made only from Monday to Friday. Some countries may have problems importing or receiving products from Spain. If the order is returned due to a customs blockage, the cost of reshipping the order will be paid by the customer.

Europe 10 / 30 days

North America 10 / 30 days

South America 10 / 30 days

Asia 10 / 30 days

Australia 10 / 30 days

FEDEX

With Fedex, your order can be located at any time. You can manage your delivery by contacting Fedex.com and using the tracking number that you will receive after sending the order.

Transit times are approximate and in some cases extend due to problems related to Covid, customs blockages, or other inconveniences.

Delivery times

Delivery times refer to working days. Your order may be delayed due to national holidays or possible customs blockages. Shipments are made only from Monday to Friday. Some countries may have problems importing or receiving products from Spain. If the order is returned due to a customs blockage, the cost of reshipping the order will be paid by the customer.

Europe 3 / 10 days

North America 4 / 12 days

South America 5/ 12 days

Asia 10 / 30 days

Australia 10 / 30 days

RETURN POLICY

If for some reason you receive a Bottesi item that is damaged at no fault of your own, please contact Bottesi at info@bottesi.es within 30 days of the Invoice date. Please provide a photo and explanation of the damage. Bottesi will either refund or replace your item at no charge in case that the order was send with Fedex.

In case you did the order with Correos, we will not return the damaged order in this cases.

If you are not happy with the product received, you can claim the return by sending the product back to us.

If you placed the order with Correos.es the shipping costs for the return of the order must be paid by the customer, and after receiving the product in our office, we will refund the total amount, except shipping and return costs. If customs expenses occur, to reintroduce the order in Spain they will be paid by the customer.

Personalized products cannot be returned.

CUSTOMS TAXES – IMPORT TAXES

The person who will place the order must be informed and know the duties, taxes and other expenses to import the products sold on the web www.bottesi.es
The client will pay all the expenses derived from the importation of the products. If they are retained or returned, the customer must pay the shipping costs to send the order again.